Privacy Policy

Last Updated: August 2, 2026

1. Introduction

K9Stuff, owned and operated by Mohit, (“K9Stuff”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or use our website, place an order, contact us, communicate with us through email, WhatsApp or other available channels, or otherwise interact with K9Stuff.

Our website is available at https://k9stuff.in/.

This Privacy Policy applies to customers in India as well as customers who place international orders.

By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires consent for a particular activity, we will obtain consent as required by law.

2. Information We Collect

We may collect information that is necessary to process orders, deliver products, provide customer support, operate our website, prevent fraud and comply with applicable laws.

The information we may collect includes:

Personal Information

• Name
• Email address
• Mobile or telephone number
• Billing address
• Shipping address
• City, state, country and postal code
• Information provided when contacting us

Order Information

When you place an order, we may collect:

• Products ordered
• Order number
• Order date
• Delivery details
• Billing details
• Return or refund information
• Communications relating to your order

Payment Information

Payments may be processed through third-party payment service providers. Depending on the payment method used, the relevant payment provider may collect and process payment information.

K9Stuff does not intentionally collect or store complete card numbers, card PINs, banking passwords, OTPs or similar confidential authentication information through email, WhatsApp or telephone.

Communication Information

When you contact us by email, WhatsApp, telephone, social media or other available channels, we may retain information necessary to respond to your enquiry, provide customer support, process your order or resolve an issue.

Customer Content

If you voluntarily provide a product review, photograph, video or other content, we may collect the information contained in that submission.

3. Technical Information

When you visit our website, certain information may be collected automatically depending on the technologies being used.

This may include:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Referring website
• Website interaction information
• Approximate location information derived from technical data

We may use analytics and advertising technologies, including Google Analytics, Google Ads and Meta-related technologies, to understand website usage and measure marketing performance.

4. How We Use Your Information

We may use your information to:

• Process and fulfil orders
• Process payments
• Arrange delivery
• Provide customer support
• Process eligible returns and refunds
• Communicate with you about your orders
• Respond to enquiries and complaints
• Improve our products and website
• Understand website usage
• Measure advertising performance
• Prevent fraud and misuse
• Detect suspicious transactions
• Maintain business records
• Comply with legal requirements
• Protect our rights and property
• Send promotional communications where permitted
• Resolve disputes
• Provide other services requested by you

5. Order and Service Communications

We may contact you by email, WhatsApp, telephone or other available communication methods regarding:

• Order confirmation
• Payment
• Shipping
• Delivery
• Returns
• Refunds
• Product issues
• Customer support
• Security or account-related matters

These communications may continue even if you have opted out of promotional communications where they are necessary for managing your order or providing our services.

6. Marketing Communications

Where permitted by applicable law, K9Stuff may send promotional communications through email or WhatsApp regarding:

• Products
• Offers
• Discounts
• New products
• Business updates
• Other relevant promotions

You may request to stop receiving promotional communications by contacting us at support@k9stuff.in.

Opting out of marketing communications will not prevent us from sending necessary communications relating to an order, payment, delivery, return, refund or customer support matter.

7. Cookies and Similar Technologies

K9Stuff may use cookies and similar technologies to operate, secure and improve the website.

Necessary Website Functions

These technologies may be required for features such as shopping cart functionality, checkout and website security.

Analytics

We may use analytics services such as Google Analytics to understand how visitors use our website and improve its performance.

Advertising

We may use services such as Google Ads and Meta to measure advertising performance and, where applicable, provide or measure relevant advertising.

You may be able to control certain cookies through your browser settings. Disabling some cookies may affect certain website functions.

8. Sharing of Information

We do not sell your personal information as a business practice.

We may share information where reasonably necessary with:

Delivery Partners

Information such as your name, address, telephone number and order details may be provided to delivery partners to deliver your order.

Payment Providers

Information necessary to process or verify payments may be handled by the applicable payment service provider.

Technology and Service Providers

We may use third-party service providers for website hosting, analytics, communications, security, advertising and other business operations.

Professional Advisors

Information may be shared with professional advisors such as accountants, lawyers or consultants where reasonably necessary.

Government and Law Enforcement Authorities

Information may be disclosed where required by applicable law, court order, legal process or lawful government request.

Information may also be disclosed where reasonably necessary to prevent fraud, illegal activity or harm.

9. International Orders

For international orders, your information may be shared with delivery companies, customs authorities, payment providers and other service providers as reasonably necessary to process and deliver your order.

International shipments may require information such as your name, address, telephone number, order details and information required for customs clearance.

Such information may be processed by service providers located outside India where necessary for fulfilling your order and subject to applicable law.

10. Third-Party Websites

Our website may contain links to third-party platforms, including Instagram, Facebook, YouTube and WhatsApp.

Third-party websites and platforms operate independently and may have their own privacy policies and terms.

K9Stuff does not control the privacy practices of third-party websites and recommends that you review their policies before providing information to them.

11. Customer Reviews, Photos and Videos

Customers may submit reviews, photographs, videos or other content through available channels.

Please ensure that any content you provide does not violate another person’s privacy, intellectual property rights or applicable law.

K9Stuff may remove or decline to publish content that is unlawful, abusive, misleading, inappropriate or otherwise violates our policies.

We will seek appropriate permission before using customer-submitted photographs or videos for promotional purposes.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected or for legitimate business and legal purposes.

This may include retaining information for:

• Order records
• Accounting and tax purposes
• Customer support
• Returns and refunds
• Fraud prevention
• Dispute resolution
• Legal compliance

When information is no longer reasonably required, we may delete, anonymise or otherwise dispose of it in accordance with applicable law.

13. Account Information

Where an account facility is available, customers may request assistance with updating or deleting their account information by contacting us.

Deletion of an account does not necessarily require K9Stuff to delete information that we are legally required or reasonably permitted to retain, including transaction records, information required for accounting, fraud prevention or dispute resolution.

14. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including rights to:

• Request access to personal information held by us
• Request correction of inaccurate information
• Request deletion where applicable
• Withdraw consent where processing is based on consent
• Raise privacy-related complaints
• Request assistance regarding the handling of your personal information

Requests can be made by contacting:

Email: support@k9stuff.in
Phone: +91 99904 30306

We may need to verify your identity before processing certain requests.

15. Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent by contacting us at support@k9stuff.in.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

If certain information is necessary to provide a requested service or complete an order, withdrawing consent may affect our ability to provide that service.

16. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should contact us promptly if they believe their account or personal information has been compromised.

17. Children’s Privacy

K9Stuff does not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at support@k9stuff.in.

18. Fraud Prevention

We may use personal information to identify, investigate and prevent:

• Fraudulent transactions
• Suspicious orders
• Payment abuse
• Account misuse
• Promotional abuse
• Unauthorised website activity
• Other unlawful activity

Where reasonably necessary, we may hold, verify, restrict or cancel an order to protect customers and K9Stuff.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

20. Contact Us

For privacy questions, requests or complaints, please contact:

Mohit
Owner, K9Stuff
A-73, Sangam Park, Rana Pratap Bagh, Ashok Vihar, Delhi, 110033, India
Phone: +91 99904 30306
Email: support@k9stuff.in