Terms & Conditions

Last Updated: August 2, 2026

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the K9Stuff website, https://k9stuff.in/, and your purchase of products from K9Stuff.

2. About K9Stuff

K9Stuff is owned and operated by Mohit, an individual business owner based in Delhi, India. K9Stuff provides dog products and dog training equipment for pet owners, trainers, handlers and working dogs.

3. Website Use

You agree to use the website only for lawful purposes.

• Use the website for fraudulent or unlawful activities
• Provide false or misleading information
• Attempt to gain unauthorised access to the website
• Interfere with the website’s security or operation
• Copy or misuse website content without permission
• Place fraudulent or abusive orders
• Misuse promotional offers

4. Customer Information

Customers must provide accurate and complete information when placing an order or using any account-related facility. Customers are responsible for ensuring that the information provided to K9Stuff is accurate.

5. Products and Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, specifications and other information.

• Product colours may vary slightly because of lighting, photography and screen settings.
• Genuine leather may naturally vary in colour, texture and grain.
• Measurements may have reasonable variations.
• Product availability may change.
• Product specifications may be updated where appropriate.

6. Product Availability

All products are subject to availability. If a product becomes unavailable after an order has been placed, K9Stuff may cancel the affected order and provide an appropriate refund. Where applicable, K9Stuff may offer an alternative product.

7. Product Prices

Product prices may change without prior notice. The applicable price for an order will generally be the price displayed when the order is placed.

8. Payment

Customers must complete payment using the payment methods available at checkout.

• UPI
• Credit card
• Debit card
• Net banking
• Bank transfer
• Other payment methods made available by K9Stuff

Cash on Delivery is currently not available.

9. Order Confirmation

An order is confirmed after successful payment and acceptance of the order by K9Stuff. Order confirmation and related information may be sent to the contact details provided by the customer.

10. Cancellation by Customer

Orders cannot be cancelled once shipped. Customers who wish to cancel an order should contact K9Stuff before the order is shipped.

11. Cancellation by K9Stuff

K9Stuff may cancel an order where reasonably necessary, including where the product is unavailable, customer information is incorrect or incomplete, payment appears fraudulent, or the order cannot reasonably be fulfilled.

12. Shipping

Shipping, delivery timelines, shipping charges, international delivery and customs matters are governed by our Shipping Policy. Customers should read the Shipping Policy before placing an order.

13. Returns and Refunds

Returns, refunds and eligible replacements are governed by our Refund Policy. Customers should review the Refund Policy before placing an order. We do not offer exchanges.

14. Product Damage and Verification

For damage-related claims, customers must follow the requirements stated in our Refund Policy. An unboxing video is required for damage claims as specified in that policy.

15. Product Use and Dog Safety

K9Stuff products should be used responsibly and according to their intended purpose. Customers are responsible for selecting products appropriate for their dog’s size, strength, behaviour and intended use.

• Inspect products before use.
• Check products regularly for signs of wear or damage.
• Stop using damaged products.
• Use products only for their intended purpose.
• Follow product-specific instructions and warnings.
• Use appropriate supervision when required.
• Ensure collars, harnesses and similar equipment are properly fitted.

16. Misuse and Product Damage

Damage caused by misuse, improper handling, modification, chewing, excessive force, inappropriate use, failure to supervise, normal wear and tear or use contrary to product instructions may not qualify for a refund or other remedy under our Refund Policy.

17. No Warranty

Unless a specific product or written communication expressly states otherwise, K9Stuff does not provide a separate product warranty. This does not affect any statutory rights or remedies that cannot legally be excluded.

18. Custom and Special Orders

Custom or special-order products may require additional processing time depending on the product and availability. Such products are subject to the conditions stated in the Refund Policy.

19. Fraud and Suspicious Transactions

K9Stuff may hold, verify or cancel an order where there are reasonable grounds to suspect fraud, payment abuse, false information, promotional abuse, unauthorised transactions, website misuse or attempts to exploit a pricing or technical error.

20. Promotional Offers

K9Stuff may provide promotional offers, discounts or coupons from time to time. Individual offers may have their own eligibility requirements, validity periods, minimum order values, product restrictions or usage limits.

21. Intellectual Property

The K9Stuff name, logo, website design, text, product descriptions, photographs, graphics, videos and other original content on the website are owned by K9Stuff or used with appropriate rights or permission.

22. Customer Reviews and Content

Customers may submit reviews or other content where the website provides such functionality. Customers must ensure that submitted content is truthful and does not violate applicable law or another person’s rights.

23. Third-Party Websites and Services

The website may contain links to or integrations with third-party services, including Instagram, Facebook, YouTube and WhatsApp. These third-party services operate independently and may have their own terms and privacy policies.

24. Website Availability

We make reasonable efforts to keep the website available and functioning properly. However, the website may occasionally be unavailable because of maintenance, technical problems, security measures, hosting issues, internet failures or circumstances beyond our reasonable control.

25. Limitation of Liability

K9Stuff will take reasonable care in providing its products and services. However, to the extent permitted by applicable law, K9Stuff will not be responsible for loss or damage resulting from misuse, improper handling, unauthorised modification or use of a product contrary to its intended purpose or instructions.

26. Events Beyond Our Reasonable Control

K9Stuff will not be responsible for failure or delay in performing an obligation where the failure or delay results from circumstances beyond our reasonable control.

27. Customer Responsibility and Indemnity

To the extent permitted by applicable law, you are responsible for losses or claims arising directly from your unlawful use of the website, fraudulent activity, intentional misuse of the website, infringement of third-party rights or material breach of these Terms.

28. Privacy

Your use of the K9Stuff website is also governed by our Privacy Policy. The Privacy Policy explains how we collect, use, store and protect personal information.

29. Changes to These Terms

K9Stuff may update these Terms from time to time to reflect changes in our business, products, website or applicable legal requirements. The updated Terms will be published on this page with a revised “Last Updated” date.

30. Governing Law

These Terms are governed by the laws of India. Subject to applicable consumer protection laws and other mandatory legal rights available to customers, disputes relating to these Terms or transactions with K9Stuff shall be subject to the jurisdiction of the competent courts in Delhi, India.

31. Customer Complaints and Grievances

For complaints, order issues, refund matters, privacy concerns or other grievances, customers may contact K9Stuff using the details below.

Mohit
Owner, K9Stuff
A-73, Sangam Park, Rana Pratap Bagh, Ashok Vihar, Delhi, 110033, India
Phone: +91 99904 30306
Email: support@k9stuff.in

32. Contact Information

K9Stuff
Owned and operated by Mohit
A-73, Sangam Park, Rana Pratap Bagh, Ashok Vihar, Delhi, 110033, India
Phone: +91 99904 30306
Email: support@k9stuff.in
Website: https://k9stuff.in/