Refund Policy
At K9Stuff, we work to provide quality dog products and a smooth shopping experience for every customer. Please read our refund and return policy carefully before placing an order.
Return Eligibility
Returns or replacements are only accepted in the following situations:
- Wrong product received
- Damaged product received
- Missing item in the order
Customers must contact us within 48 hours of delivery to report any issue.
To process the request, please share:
- Order details
- Clear product photos
- Unboxing video
- Description of the issue
Our team will review the request before approving any return, replacement, or refund.
Product Condition Requirement
Products must be unused and in their original condition with proper packaging.
K9Stuff reserves the right to reject return or refund requests if:
- The product shows signs of use
- The product is damaged after delivery
- The product is not returned in original condition
- Parts or packaging are missing
For damage related claims, an unboxing video may be required for verification.
Products should not be returned without confirmation from our support team.
Non Returnable Items
- Used products
- Custom or special order products
- Products damaged due to improper handling after delivery
- Orders placed with incorrect size or product selection by the customer
Product Appearance
Some products are made with genuine leather and handcrafted materials. Slight variations in color, texture, stitching, or finish may occur and are not considered defects.
Order Cancellation
Orders cannot be cancelled once shipped.
Refused Deliveries
Refunds will not be provided for orders refused at delivery or returned due to incorrect customer information provided by the customer.
Return Shipping
Customers may be responsible for return shipping charges unless the wrong or damaged product was delivered by K9Stuff.
Refund Process
Once the returned product is received and inspected, approved refunds will be processed to the original payment method.
Refunds may take 5 to 7 business days to reflect depending on the bank or payment provider.
Exchange Policy
If a product is damaged or incorrect, we may offer a replacement based on product availability.
Shipping Charges
Shipping charges are non refundable unless the mistake is from our side.
Contact Us
K9Stuff
Delhi, India
Phone: +91 99904 30306
Email: support@k9stuff.in